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call queues
asked in Users
HOW TO INCREASE THE LIMIT OF 25 CALLERS WAITING IN MY CALL QUEUES?Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware o...
1
Jun 28, 2022 at 4:52am
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1
Answer
asked in Users
Take additional calls while on holdHow do I take additional calls from the queue while I have a caller on hold in that queue?...
1
Jun 22, 2022 at 3:18am
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1
Answer
asked in Developers
After Call Wrap-Up TimeIs it possible to add a 2 minute option here? 1 is not enough sometimes, and 3 minutes is just too long. Thank you...
1
Jun 15, 2022 at 7:43am
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0
Answers
asked in Developers
Detecting 'missed' calls for call queue membersIs there a way to detect if a call queue member did not answer a call when it rang their extension, even when another me...
0
Jun 13, 2022 at 9:45am
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1
Answer
asked in Users
Call drops.I've had more than 70% of my incoming calls drop right after I answer....
2
Jun 10, 2022 at 9:53am
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0
Answers
asked in Users
Auto-dialer for missed calls and call ratingsDoes anyone know if RC has an auto-dialer for missed calls? Has anyone used their engage voice software? Any feedback, P...
0
Jun 7, 2022 at 12:42pm
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0
Answers
asked in Users
Call Queue reporting on "Accept Queue Calls"Hi Ring Central,We are looking for a way if we can report on how long in a day our call representatives have "Accep...
0
May 27, 2022 at 11:56am
1 likes
1
Answer
asked in Users
Shared text line (sms like call queue)We have 20 users w/ physical phones, and all of them have to log in using the same extension(SITE SMS RECIPIENT) to repl...
0
May 18, 2022 at 7:30am
1 likes
1
Answer
asked in Users
Unanswered calls forwardingHello. Asking for some help with our small business, which includes just three people.When people call our business line...
0
May 16, 2022 at 3:10pm
0 likes
1
Answer
asked in Users
colors?Do the different colors of incoming calls to our queue have any meaning? We have seen blue, brown, read and green....
2
May 16, 2022 at 10:58am
0 likes
1
Answer
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